All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality!
- We provide one method for shipping option with $6.95 for orders under $100.
- We will free shipping delivery when you buy more than $100.
To estimate when you can expect your order, please refer to the time frame below:
- Production Time: 3 – 5 days
- Shipping Time: 7 – 15 days
- The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
- International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
- When the order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
You can track your order here.
Note: The tracking page updates in real-time as the status of the shipment changes. Possible statuses are:
- Confirmed – An order was created, but it has not been shipped or fulfilled yet.
- On its way – The order was marked as fulfilled or partially fulfilled, and the shipment is in transit.
- Out for delivery – The shipment arrived in your area and will be delivered to you soon.
- Delivered – The order was marked as delivered by the carrier.
- Attempted delivery – The carrier attempted to deliver the shipment to the destination address but was unsuccessful.
You can change the shipping address of your order within 6 hours after placing the order. To change the shipping address, please send an email including the order number.
Make sure you provide the correct address at checkout because:
- If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
- We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse)
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
REPORT A DELIVERY ISSUE
If it is over your estimated arrival date or there is any shipping issue with your order, a request needs to be submitted within 30 days from the order date to qualify for credit or replacement. Please contact us and we will take care of this for you.
For detailed information, please check our Replacement & Refund Policy.
Customer service is our priority and we will do whatever we can to take care of you. Thank you for considering hiviscustom.com and if you have any questions, please don’t hesitate to contact us via: [email protected]