Frequent Asked Questions

Below are some of the most frequently asked questions from customers. If you cannot find the answer, please contact us at for the most accurate response.


At HiVis Custom, our high visibility apparel is constructed using premium materials to provide both safety and comfort. Our products contain a blend of polyester and spandex, which ensures vibrant and accurate coloring while providing breathable, lightweight wear. This quality material combination allows for maximum visibility and safety compliance while remaining comfortable during extended wear. Please contact our team if you have any additional questions regarding the exceptional materials used in our customized high visibility clothing.

If you notice a charge from HiVis Custom Store that you did not authorize, please contact our customer service team immediately via email at or contact form . We will promptly investigate and assist you.

At HiVis Custom Store, your privacy and security are our top priorities. Payments are only processed with the cardholder’s permission, and we utilize a Fraud Detection system to monitor transactions.

Please notify us as soon as possible regarding any disputed charges. We are committed to providing excellent support and resolving these matters for you quickly and efficiently. Your satisfaction is our utmost concern.


We accept major credit cards, including Visa, MasterCard, Discover, and American Express, as well as PayPal payments.

Full payment is required prior to ordering shipment.

To process your payment, please click on either the “Continue to Checkout” or “PayPal Checkout” button in your shopping cart after entering your contact information. You will then be redirected to the appropriate payment platform.

If you have any questions or need assistance with payment, please contact our customer service team. We are happy to help ensure your order payment is completed smoothly.

Shipping fees are estimated during checkout based on order quantity as detailed in our Shipping Policy.

Some countries may charge additional imported, customs, or handling fees upon delivery per local regulations. These fees are determined and collected by your government, not our company.

Please contact our customer service team if you have any questions about potential fees for your order and destination. We are happy to provide additional clarity to ensure you are fully informed about possible costs.

Manage order

As each product is uniquely customized and production begins immediately after ordering, changes can only be made within 6 hours of placement. After 6 hours, modifications are no longer possible due to our expedited production timeline. Please contact our customer support team within 6 hours of ordering if you require any changes to your order. We are happy to assist with any needed modifications during this period.

If you need to cancel an order that has not yet been produced, please contact our customer support team at or contact form . In your email, include your order number, the items purchased, and your billing details. Our team will respond promptly with instructions about how to cancel your order and process a refund. We are committed to making any necessary order cancelations as quick and easy as possible. Please email us with your order information, so we can assist you.

Cancelation Policy: As each product is uniquely crafted for our customers, please contact us within 6 hours of placing your order if you need to cancel. After 6 hours, cancelations are no longer possible due to the expedited production timeline. To request a cancelation, please reach out to our customer service team.


Refund and Replacement

If you experience any issues with your order such as defects, damage, or missing items, please contact our customer support team to initiate a replacement or refund request.

Our representatives will carefully review each case and provide the most appropriate solution. In most situations, you may choose between receiving a replacement item or a refund for your original payment method. However, if we are aware of persistent delivery issues at your location, we may recommend a refund as the preferred solution.

For full details regarding our replacement and refund policies in specific situations, please refer to our Return & Refund Policy.

We aim to make the process as smooth and convenient as possible. Please let us know if you have any other questions as we are happy to assist.

Refunds: Once a refund has been processed through Stripe, please allow 3-5 business days for PayPal refunds or 7-10 business daysfor credit card refunds to appear in your account, contingent on your bank’s processing time.

b. Replacements: If you approve the estimated replacement delivery time-frame, we will immediately proceed with processing a replacement order. Please note personalized items require 3-5 business days of processing prior to shipment.