We do not accept returns on HiVis Custom goods since they are customized and printed on demand. Don’t worry. If there’s a problem with your order, we’ll refund your money or send you a replacement. Please see the Replacement & Refund Policy in the next section of this page and contact us at cs@hiviscustom.com or contact form; our customer service staff will be happy to assist you.


Please remember that our replacement/refund policy only lasts 30 days. Unfortunately, if 30 days have passed after your purchase, we cannot offer you a replacement or refund.

Please be aware that by placing a purchase, you agree to all of the following terms:

Due to the personalized nature of our items, we do not provide replacements or refunds unless the items you got have a severe flaw such as:

  • The items differ considerably from the description or preview provided to you;
  • Damage to the product as a result of our production process or carriers;
  • The product you received is not the same as the one you bought.

Please be noted that with other cases (not mentioned above), we only offer a partial refund (excluding the shipping fee)

  • We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
  • We typically DO NOT accept refunds or replacements due to customer’s mistakes such as:
    • Incorrect selection of sizes, designs, colors, etc.
    • So please review your order carefully before you check out to ensure your order is correct.

Please allow the 10% difference between advertised images and the actual item you received as sometimes advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor’s display

To file a claim, please send us an email at cs@hiviscustom.com or contact form and include the following information (this is a must):

  • Order number
  • Video/ photo of the defective product
    • If your claim is regarding a printing error, please include photographs of the error.
    • If your claim regards a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
    • If some of your items are missing, please provide us an image of the received package’s cover, including the detailed shipping label, so we can forward it to our production department to investigate the problem.
  • Full delivery address
  • Contact telephone number

Our support team will review the photos/videos you send of the defective item, and, if your item is eligible, we will resend the product to you for no additional cost. In the rare case that sending a replacement product is not practical, we will reimburse you the total cost of the eligible product (including shipping costs).

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.

  • Refunds: Once a refund has been processed , please allow 3-5 business days for PayPal refunds or 7-10 business days for credit card refunds to appear in your account, contingent on your bank’s processing time.
  • Replacements: If you approve the estimated replacement delivery time-frame, we will immediately proceed with processing a replacement order. Please note personalized items require 3-5 business days of processing prior to shipment.

Please feel free to contact our customer service team if you have any other questions regarding refunds or replacement orders. We are committed to quickly resolving any issues to your complete satisfaction.