RETURN POLICY

We want you to be completely satisfied with your purchase from HiVis Custom. If for any reason, you are not happy with your order. We accept returns within 30 days delivered.
To initiate a return, please contact us at [email protected] or use our contact form. Our customer service team will guide you through the return process and answer any questions you may have.
Please note:
  • Returned items must be in their original condition and packaging.
  • Customized or personalized products cannot be returned; however, if your item is defective, damaged, or significantly different from what was ordered, please review our Replacement & Refund Policy below for further instructions.
  • Items purchased during a sale or promotion are not eligible for a return or refund.

REPLACEMENT POLICY

We stand behind the quality of our products. If your item arrives defective, damaged, or significantly different from what you ordered, we will offer a replacement at no additional cost.
Eligible for Replacement:
  • Items with manufacturing defects or damage.
  • Items that differ significantly from the description or preview.
  • Incorrect items received.
How to Request a Replacement: Please email [email protected] or use our contact form and include:
  • Order number
  • Photos or video of defective or incorrect item
  • For printing errors, include detailed images
  • For size or placement issues, including measuring tape in the photo
  • If items are missing, provide a photo of the package and shipping label
  • Full delivery address and contact number
Our team will review your request and arrange for a replacement if eligible. Processing for personalized items typically takes 3-5 business days before shipment.

REFUND POLICY

If your return or replacement request is approved and a refund is warranted, we will process your refund promptly.
Refund Guidelines:
  • Refunds are available for items returned within 30 days of delivery and for approved claims where a replacement is not practical.
  • Partial refunds (excluding shipping fees) may be offered in certain cases not covered above.
  • No refunds are provided for items purchased during sales or promotions.
Refund Processing:
  • Once your refund is approved, please allow 3-5 business days for PayPal refunds or 7-10 business days for credit card refunds, depending on your bank’s processing time.
Note:
A slight (up to 10%) difference in color between advertised images and actual products may occur due to lighting or monitor settings; this is not considered a defect.
If you have any questions about our Return, Replacement, or Refund policies, please contact our customer service team at [email protected]. We are committed to resolving your concerns quickly and to your satisfaction.