If you need to contact us about an order or other related issues, you can contact us via the following channels: email, phone, contact form. There is no difference between contact channels, however we prioritize support via email and contact form.
- Email: cs@hiviscustom.com
- Phone: +1(636) 888-0588
- Mon-Sat: 9 AM-5 PM GMT+7
- United States: 300 Delaware Ave Ste 210 #494 Wilmington, DE 19801, United States
- Viet Nam: 2 Tôn Thất Thuyết, Mỹ Đình, Nam Từ Liêm, Hà Nội 100000, Vietnam
We generally respond within 6 hours of your inquiry.
If you have a question about your receiving your tracking number, please be sure it has been 3-5 business days after you’ve ordered as that is the general processing time.
If you have a question about order items or others related to the shipment, please provide us with an order number.
Thank you!