If you have questions about our products or your orders, please contacting us via:

  • Email: cs@hiviscustom.com
  • Phone: +1(636) 888-0588
  • Mon-Sat: 9 AM-5 PM GMT+7
  • United States: 300 Delaware Ave Ste 210 #494 Wilmington, DE 19801, United States
  • Viet Nam: 2 Tôn Thất Thuyết, Mỹ Đình, Nam Từ Liêm, Hà Nội 100000, Vietnam

We generally respond within 6 hours of your inquiry.

Please check our FAQs page and/or Shipping , Return & Refund, Cancellation & Modification Policy page before contacting us. If you have a products question, please see if the product description has the information before emailing us.

If you have a question about your receiving your tracking number, please be sure it has been 3-5 business days after you’ve ordered as that is the general processing time.

If you have a question about order items or others related to the shipment, please provide us with an order number.

Thank you!